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1.0

I had this company for 2016 and had no complaints. In January 2017 I went to the pharmacy I've used for years and was informed Envision RX no longer covered them.

I was left with three options in our small town - Rite Aid and two hometown pharmacies, one of which is not open on weekends. The other two didn't have the medication in question, which is not one that I can just stop without ending up in the ER. I went back to my previous pharmacy and paid out of pocket, $65. Yesterday I went to have the same medication filled, and the copay was $47.

I asked why it was so high and was told if I'd paid out of pocket the price would have been more than $150. WTF???? So today I called Envision RX and asked what my deductible was. $260.

How much have I paid towards it? $47. What?! I've filled two other prescriptions since the first of the year as well, what about them?

Oh, they don't count towards the deductible. Funny none of these issues came up last year! It's all of a sudden a royal cluster ***. So it is going to take me six months to meet the deductible now.

The final straw was the woman I spoke with on the phone about it today. I was trying to explain that the pharmacies they have chosen to cover are either not open on weekends, don't keep medications in stock (and these are not strange medications that no one else is on), and charge too much money, which hurts my pocketbook as well as the company's. She just kept repeating, "Is that all i can help you with today?" The third time I told her yes, since she was in such a *** hurry to get off the phone. I'm over this company!

I will be changing come October. In the meantime I'll still be pleading with Medicare to allow me to change before then.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Guest

Let me just put this out there first. I am not defending this company.

I previously worked with Envision, but quit soon after when I realized how they treated their employees. It's an awful company, and an awful prescription plan. And we are forced to say certain things. It makes me sick.

But I will say this.

The plan did change from 2016 to 2017. Yes, they should have sent you a letter explaining all of this. Bla Bla Bla. Trust me, we have heard all of this before.

When you said that some of your medications did not go towards your $260 deductible, that is because your state is lucky enough to only have the deductible go towards the expensive medications! Would you rather have a $400 deductible like some of our other states? Didn't think so.

People don't seem to understand what all this company does for them.

And some want to complain about having to pay $3.30 for a medication when we pay over $800 a month for it. Really people?

So go ahead and try and ask Medicare to switch companies. They will laugh in your face. You're out of the enrollment period hunny!

Should have done your research.

Best of luck to you next time. Maybe you will do better research with your next company.

Guest
reply icon Replying to comment of Guest-1322586

Now that's funny. So many customers don't understand they need to read the material that is sent to them.

Even though formularies change all the time, doctors should know what is formulary and what's not. Pharmacies act half incompetent half the time too.

Guest
reply icon Replying to comment of Guest-1340930

THATS THE MOST ASSININE THING IVE EVER HEARD! The DOCTORS are supposed to know if your specific drug is on your specific plans formulary? Like they arenโ€™t already working 80 hours a week for you now you want them to do YOUR JOB too!

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