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All of a sudden my old insurance (which I hadn't had for 9 years) showed up as primary so they wouldn't cover my son's Medicare prescription. In trying to resolve it, I had to send them paperwork but every time I faxed it they said they didn't get it.

After two days of trying to resolve it I spoke to someone in their main office who actually gave me a Fax # that worked, still couldn't help me since they FINALLY TOLD ME I HAD TO CLEAR THIS UP WITH MEDICARE NOT THEM!!

Took two minutes (after a 2 hour hold) with Medicare to clear up. OMG they are terrible to work with!!!!!!!!!

Reason of review: Poor customer service.

Location: 2181 E Aurora Rd #201, Twinsburg, OH 44087, USA

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