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Envision Rx Plus - The WORST Ever!

If you have this PBM please go to your plan Adminstrator (HR) and beg them to give you a company who actually pretends to care about healthcare.... They harrass you with DOUBLE prior auths and play games with peoples lives. Total scam.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1324701
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I am new to Medicare and signed up for Envision Rx plan as well. It's now three weeks in and I still can't get their website to function or to allow me to sign up. At first the site kept crashing on me and now it tells me I'm not a member. I've sent 5 emails via the...
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#1322101
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1. Will NOT automatically refill a prescription even if there are remaining refills. You must ask for it (in time). WHY? 2. Will NOT process a renewal prescription from your doctor even if the prescription has not changed. Must confirm on the phone the drug, the dosage...
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#1310949
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Confusing pharmacy web site, if you can even find it. Spent way too much time on the phone (transferred once) trying to figure out how to refill prescriptions. Got one of our orders completed in about an HOUR. Tried to get to our other account and was continually not...
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#1293739
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I've called Envision twice for prescription costs. First call Envision quoted $177. Costco sold it to me for cash $18. Second call Envision quoted $154 said it was a tier 3 drug. My wife was a MedTech and said it was a 50 year old antibiotic. Walgrens quoted me $54.86...
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1.0
I didn't like
  • Rip off
#1291086
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Yesterday I called to obtain coverage for my husband. The woman who answered the phone initially did not want to help me and said that I could not obtain coverage for him. I had asked, "Why not?" She said he could only get coverage during enrollment which is from...
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2.6
I didn't like
  • Rude representative
#1290494
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My Medicare D was canceled, but the letter said that if there had been an emergency in my life, I could call. I attempted to call, but there was no option for talking to a customer service rep. I really need to get my Medicare D reinstated. Can you help me, please?...
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Anonymous
Anonymous

I have to create a new account each time I try to order, then the order does not go through

3.2
I didn't like
  • Fact i could not reach anyone on the phone
#1279129
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Envision Rx Plus - Been calling for over a week

I ve been calling to speak to someone in the billing department. Can never get to no one. They tell you O we can put in a ticket and someone will call you back. it been 3 days an no call yet. This sucks!!!!
#1277303
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They need to learn the meaning of customer service and that URGENT means just that. Apparently, I was lucky my problem was resolved in 26 hours. Unfortunately for me, it was an awful, painful and stressful wait. Going through the PA process is absolute hell. This was...
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2.5
I liked
  • Monthly premium
I didn't like
  • Pa process
#1263758
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Contact Envision Rx Plus

Mailing Address:
EnvisionRx Plus
PO Box 1298 2181 East Aurora Road, Suite 201
Twinsburg, Ohio 44087
United States
Phone:
(866) 417-3069
More
When I called to switch to EnvisionRxPlus insurance they assured me that my medication would be covered. I specifically asked about the one medication, Premarin, I've been taking for many years and knew I would need. They assured me that it was covered so I signed up....
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1.0
I didn't like
  • Poor service
  • Disinterested and lack of information of representative on phone
  • Waiting until i was out of meds before deciding an issue
#1261867
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