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Contacted customer service, the girl fumbled through the conversation, put me on hold twice, transferred me to another department asked me 3 times to spell the drug, sent me to mail order and on the phone 30mins hung up, went to website, not user friendly at all, Now...
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Anonymous
anne schmidt

wondering if anything can be done???

Anonymous
Jimmy Smith

This is eerily similar to what happened to me today ( and few times during last year). Customer service reps are ignorant on the subject and asking the same thing multiple tim...

1.8
I didn't like
  • Fact i could not reach anyone on the phone
  • Handling of and confusion in obtaining mail order prescriptions
#1450666
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Envision Rx Plus - Frustration

Called for info on pricing for drug transferred twice, customer service on the 2 calls cannot speak properly and knowledge is poor.
#1450582
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Envision Rx Plus - Should be illegal

It should be illegal for envision to deny Medicare prescriptions. They are owned by failing rite aid and looking for every excuse in the world to deny patients medications their doctors have prescribed! It's crazy and I hope they go bankrupt !!!
1.0
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#1443503
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Envision Rx Plus in Twinsburg, Ohio - Nightmare!! Buyer Beware

Advising Medicare Part D subscribers to stay away from this Part D prescription provider. This company is a nightmare! I have been trying for one week now to fill my prescriptions and to no avail. Rating this company one star, is too generous for them. Their preferred mail order pharmacy is horrible and why they have a contract with Medicare is beyond me? They quoted me prescription prices that are not even in my plan, and I get no where trying to point out otherwise. I have contacted Social Security Administration and Medicare. I have enrolled with a new provider effective February 1st, but in the meantime, I am stuck with Envision, trying to refill my prescriptions!
1.1
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I didn't like
  • Poor service
#1442413
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Envision Rx Plus - Avoid this company

Envision continually denied life saving drugs, they usually take up to three weeks to get what they call "prior authorization" to refill a perscription that I and others have been on for many years. When contacting their "Customer Service" their people lie and pass the buck until the ink is worn off. Being a subsidiary or "Rite-Aid" they engage in the practice of denying service by what they call "Non Network" pharmacies and naturally direct you to Rite-Aid, effectivly putting small town pharmacies out of business. These people are crooks and treat their clients/customers with malicious disregard.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
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Turnaround Time
Value for money
Website
#1440691
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I was diagnosed with asthma in 2013. And I have never had a problem getting any perscriptions my doctors prescribed. I got sick recently my asthma got out of control and I went to my doctor for a new asthma maintenance inhaler on Monday the insurance company refused my...
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Anonymous
Anonymous

I'm new here and need to find out how this company is

1.0
#1421984
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Envision Rx Plus - Fake coupon $10

I received a complimentary coupon for $10_off a purchase at Rite Aid. I tried to use the coupon and the pharmacy told me it was a photo copy and refused to accept it. I contacted customer service and they had no idea of any coupons that were sent out to members and were of no help. Who is sending out these coupons?
#1418090
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I have had to call regarding issues with my prescriptions several times for one thing or another. I must say that that not only was my problem corrected immediately , but the representatives were absolutely helpful , pleasant, reassuring, patient and understanding....
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LuminousSwift
LuminousSwift

Seriously??? After reading all the negative comments I come upon this positive comment...must be employed by Envision or RiteAid....sorry but this company was and is a nightma...

#1416187
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Envision Rx Plus in Twinsburg, Ohio - Coverage for my wife cost 3x my coverage

My wife called and was told coverage would be $36+ a month while mine is $12.60 a month. She was told the cost was dependent on where she lived.........We have the same address.
1.0
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#1414504
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Envision Rx Plus - I need tospeakwith someone about my mail order

My prescription is about to run out and my new one has not arrived. If I could speak with someone to track it maybe I could find it.
#1413721
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