Not resolved
Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

The computer based reorder system has never worked.

Annoying phone calls which require a call back (numbers always different)

7 digit access code on phone message that is never asked for or used

When a physician had to approve a limited RX it took weeks

They paired another refill to this one, resulting in this one being held unnecessarily

Each COMPLETED refill requires 2 more calls, one to OK shipment and a second to OK using my credit card on file

This is my first experience with a mail in service for Part D, and it has made me very wary. Somehow these guys did not get a bad review. I truly hope I get to rate this carrier before the 2019 info is on the web site.

Product or Service Mentioned: Envision Rx Plus Prescription Refill.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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