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3.0

Getting to customer service was okay. Getting to talk to the pharmacy was a nightmare.

Since we just signed up with Envision, I wanted to confirm receipt of our order. Day 1- I gave up after 50 minutes on hold. Day 2- I gave up after one hour on hold. Day 3- I finally was connected after 1 hour on hold.

I think that is unacceptable and I hope I never have to talk to them again.

I must add that, once I got an actual person, she was pleasant and very helpful. Right now I miss Humana!

Reason of review: Poor customer service.

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Guest

Finally resolved the delivery of our prescription order. Still, the process was confusing and too lengthy.

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